Disable / Enable Items & Price Changes 3 MIN VIDEO
Refund (Paid via CC) 2 MIN VIDEO
How to Turn ON/OFF, Modify Hours & Close Restaurant via Online Ordering 3 MIN VIDEO
**NEW** How to Up-Charge a Customer (Credit Card Only) :45 SEC VIDEO
**NEW** Offering Coupons 6 MIN VIDEO
PLEASE MAKE SURE YOU HAVE TRAINED THE CUSTOMER ON THE FOLLOWING:
1. 
ONLINE ORDERING APP
5 MIN VIDEO
This 5 Minute video will save you and your customers hours of stress
→ How to Receive Orders
1 MIN VIDEO
→ How to Change Prep Time / Delivery Time
.49 SEC VIDEO
→ How to see Order History
.38 SEC VIDEO
→ How to Disable Items
1 MIN VIDEO
→ Turn off Online Ordering
1 MIN VIDEO
2. 
HOW TO SUBMIT A SUPPORT TICKET
1 MIN VIDEO
→ Show Customer Entire From & How to Submit (For New Customers - the first 2 months we can handle tickets via phone. After this time has expired the customer or Rep must submit a ticket on behalf of the client support.cmpmobile.com)
3. 
THE ONLINE ORDERING SYSTEM
→ Edit / Change / Pricing & Menu Items
3 MIN VIDEO
→ Refund an Order (Paid by Credit Card)
1 MIN VIDEO
→ Take Pictures of Your Food & Add to Online Ordering
2 MIN VIDEO
→ Add Charge to Customer Order (1. login 2. Go to "Orders" tab 3. Click "View" button for customer that paid via CC 5. Click "Add Charge" button 6. Fill in "Amount" & "Description" fields & Click "Apply Charge"
4.
ONLINE ORDERING APP GMAIL ACCOUNT
1 MIN VIDEO
→ Online Orders will go here as a back up in cases you are having an issue receiving order via the tablet
1st CONTACT THE MERCHANT WITH CLIENT AND ASK THEM WHAT IS THE NAME OF THE "LINE ITEM" ON THEIR BANK STATEMENT THAT IS COMING FROM THE GATEWAY/ONLINE ORDERING INTO THEIR RESTAURANT BANK ACCOUNT DID NOT GET THE ANSWER YOU WERE HOPING FOR OR DO YOU NEED MORE INFORMATION?
2nd CALL THE GATEWAY WITH CLIENT (AUTHORIZE.NET 1-877-447-3938) GIVE AUTHORIZE.NET THE Payment Gateway ID. DON'T HAVE THE GATEWAY ID? CALL MEGAN OR PLACE A SUPPORT TICKET TO SUPPORT.CMPMOBILE.COM
> Go to your facebook business page
> click on settings
> click on Page roles
> under the "Assign a New Page Role" field enter bcollins@cmpmobile.com
At this point Facebook may ask you to re-enter your password. Thank you!
⮕ New Clients Starting Out or with less than 5k in monthly revenue (most recent month) - $100/month
NOTE: When client reaches 2 consecutive months of more than 5k pricing will go up to the next tier.
⮕ Clients with 5k or more of monthly revenue $200 per month